Refund policy
Refund and Return Policy
Last updated: August 9, 2026
At Mike's Jeans, we want you to be satisfied with your purchase. We understand that buying clothing, shoes, and other wearable products online can make it difficult to know exactly how an item will fit. That's why we offer a 10-day return period on eligible merchandise.
10-Day Returns
You have 10 calendar days from the date you receive your order to contact Mike's Jeans if you would like to return an item.
Returns are accepted for reasons including, but not limited to:
- The item does not fit as expected
- The item is too large or too small
- You are not satisfied with the item's condition
- The item does not meet your expectations
- The item is damaged or defective
- The item is substantially different from the description or photographs
- You received the wrong item
You must contact us within 10 days of receiving your order to request a return.
Condition of Returned Items
To be eligible for a return, merchandise must be returned in the same condition in which it was received.
Clothing and shoes must be unworn and free from new stains, odors, damage, washing, alterations, or excessive wear.
For fit-related returns, please make sure you try the item on carefully and do not wear it outside or otherwise use it before deciding whether it fits.
For pre-owned merchandise, normal signs of previous wear that were accurately described or reasonably visible in the product listing are considered part of the item's condition.
Fit and Size Returns
We understand that sizing and fit can vary between brands, styles, and individual products.
If an item does not fit you or you are unhappy with the way it fits, you may return the item within 10 days of receiving it, provided the item meets the return-condition requirements outlined in this policy.
Mike's Jeans does not guarantee that a particular brand, size, or style will fit every customer. We encourage customers to carefully review the measurements, size information, product description, and photographs provided on each product listing before purchasing.
Return Shipping
Customers are responsible for all return shipping costs.
Mike's Jeans does not refund the original shipping charges paid when the order was placed.
If you return an item because it does not fit, because you changed your mind, or because you are not satisfied with the purchase, you are responsible for the cost of shipping the item back to Mike's Jeans.
If an item arrives damaged, defective, incorrect, or substantially different from its listing, please contact us within 10 days so we can review the situation and determine the appropriate resolution.
Refunds
Once your returned merchandise is received and inspected, we will process your refund if the return meets the requirements of this policy.
For an approved return, Mike's Jeans will refund the full purchase price of the returned product(s).
Original shipping charges are non-refundable.
The cost of shipping the merchandise back to Mike's Jeans is also the customer's responsibility.
Refunds will be issued to the original payment method used to make the purchase.
Pre-Owned Merchandise
Mike's Jeans sells both new and pre-owned merchandise.
Pre-owned products may have normal signs of previous use, including fading, distressing, minor wear, or other characteristics consistent with the item's age and prior use.
We make reasonable efforts to accurately describe the condition of pre-owned merchandise and disclose significant flaws in the product listing.
Normal wear that was accurately described in the listing is not considered a defect. However, you may still return the item if it does not fit, provided it is returned within the 10-day return period and meets the condition requirements of this policy.
Damaged, Incorrect, or Misrepresented Items
If you receive an item that is damaged, defective, incorrect, or substantially different from the description provided on our website, please contact us within 10 days of receiving your order.
Please include your order number and, when appropriate, photographs showing the issue.
We will review the situation and work with you to determine an appropriate resolution.
Items That Have Been Worn or Altered
We reserve the right to refuse a return if merchandise has been worn, washed, altered, damaged, stained, or otherwise changed after delivery, unless the issue was caused by a defect or condition that existed when the item was received.
Shoes should be tried on indoors and returned without excessive wear and, when applicable, with their original packaging.
How to Request a Return
To request a return, please contact Mike's Jeans within 10 days of receiving your order.
You may contact us using either of the following options:
- Email us directly at: hello@mikesjeans.com
- Use the Contact Us form: Visit the Contact Us page on mikesjeans.com and complete the contact form.
Please provide:
- Your name
- Order number
- Item(s) you would like to return
- Reason for the return
- Photos, if the item is damaged, defective, or substantially different from the listing
We will provide return instructions if your return is approved.
Please do not send merchandise back before contacting us and receiving return instructions.
Exchanges
Mike's Jeans does not guarantee exchanges because inventory, sizes, colors, styles, and individual pre-owned items may be limited.
If you need a different size or another item, you may return the original item according to this policy and place a new order for the desired item.
Sale and Promotional Items
Unless otherwise stated on the product listing or during a promotion, sale and promotional merchandise is subject to the same 10-day return policy described above.
Changes to This Policy
Mike's Jeans reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this Refund & Return Policy or would like to request a return, you can contact Mike's Jeans using either of the following options:
Email: hello@mikesjeans.com
Contact Form: Visit the Contact Us page on mikesjeans.com and complete the contact form.
Mike's Jeans
mikesjeans.com